Services Provided: Water Damage Restoration, Mold Remediation
Application: Residential

QCC Water Damage recently completed a comprehensive water damage restoration and mold remediation project in New Rochelle, NY, following significant damage caused by a flex pipe burst under an upstairs bathroom sink. This unexpected water leak affected multiple areas of the home, including the upstairs bathroom, hallway, and kitchen, requiring immediate professional intervention.

Upon receiving the client’s call—10 days after the initial water loss event—we promptly dispatched our expert water damage restoration team to assess the situation. The homeowner had previously interviewed multiple restoration companies before choosing QCC Water Damage, recognizing our professionalism and commitment to quality.

Our initial inspection revealed extensive water damage and visible mold growth in affected areas. To ensure a thorough restoration, we brought in a public adjuster to assist the client with the insurance claims process, streamlining approvals and easing the financial concerns associated with the restoration.

Our restoration team began by carefully removing and salvaging the granite countertops in the kitchen, ensuring minimal disruption to the homeowner’s valuable fixtures. Next, we removed the compromised cabinets, water-damaged walls, ceilings, and wood flooring to fully expose the affected structure. Using state-of-the-art drying equipment, we thoroughly dried the exposed framework to prevent further moisture damage.

Given the presence of mold, our certified mold remediation specialists applied a multi-step cleaning and treatment process. We used a plant-based antimicrobial solution to clean the structural elements, prioritizing safety and eco-friendly practices. Following the cleaning process, we applied an antimicrobial sealant to encapsulate the structural wood where mold growth had previously been identified, ensuring long-term protection against future contamination.

Throughout the project, we maintained open communication with the homeowner, providing daily updates and working closely with the public adjuster to ensure a smooth claims process. The client expressed immense gratitude for our guidance and professionalism, emphasizing how valuable our assistance with the insurance process was in reducing stress during a challenging situation.

As a result of our meticulous restoration efforts, the homeowner can now confidently move forward with the rebuild process, knowing the property has been properly treated, dried, and protected. This project underscores QCC Water Damage’s dedication to delivering professional water damage restoration and mold remediation services in New Rochelle, NY, with a focus on customer care, efficiency, and quality results.